SymptomTrack Medical SaaS

SymptomTrack is a mobile app built to improve the care experience for individuals managing chronic illnesses. It’s supported by a web portal that enables doctors and administrators to communicate with and support patients more effectively. The platform offers a comprehensive set of features tailored specifically for patients, healthcare providers, and administrators.

For patients, the app allows easy tracking of illness episodes, meal plans, and other health-related data, which can be shared with healthcare providers for better-informed care. Patients can also communicate directly with their doctors, request medication refills, and access additional support services.

For doctors, SymptomTrack streamlines patient care by enabling them to prescribe medications, respond to patient inquiries, and monitor health trends over time.

For administrators, the app provides tools to manage educational resources for patients, as well as oversee patient profiles and schedule appointments with healthcare providers.

My Role UX Design, Research, Visual Design, Branding, Testing

Platfrom iOS, Android & Windows

Process Research > Analysis > User Journey > Design > Usability Testing

1. Problem

The idea for SymptomTrack was inspired by the unique challenges faced by individuals with chronic illnesses. These patients often have limited mobility, and not every interaction requires an in-person appointment. Additionally, remembering and accurately reporting symptoms—along with when they occurred—can be overwhelming. With these challenges in mind, SymptomTrack was created not only to help patients better manage their conditions, but also to serve as an all-in-one platform that centralizes their care, communication, and daily health tracking.

2. Design Process

Research

Since this was my first time working on a healthcare-related SaaS product, I began by carefully reviewing the client’s instructions and asking any clarifying questions to ensure I had a clear understanding of their requirements—something that’s especially critical in the healthcare space. I then researched similar healthcare apps to study their design patterns and functionality. One app I explored in depth was Carebook, which the client themselves recommended due to its similarities with our project.

What stood out to me about Carebook was its strong emphasis on being data-driven and its focus on keeping patients continuously connected and supported. I also noted how effectively it presents a patient’s medication history—displaying past prescriptions in a detailed, user-friendly format, including how many times each medication was prescribed and the exact dates of each prescription.

Persona

Before developing the user persona, I spent time reading personal blogs and stories from individuals living with Type 2 diabetes and other chronic illnesses. This helped me step into their shoes and better understand their daily challenges, emotions, and needs. Through this research, I gained valuable insight into their goals, pain points, and the unique ways different conditions impact their lives—insights that directly informed the design approach.

Design

The goal of this app is to deliver patient-centered care and ensure individuals living with chronic illnesses feel consistently supported. To achieve this, the app must include several complex, yet essential, core features.

Learn is a blog style educational resource feature to give users everyday tips and lifestyle on living with illnesses. Users can subscribe to the topics that are important to them and the resources can be editorial blogs or videos.

Prescription is a feature provides users with a clear, organized view of all their medications, categorized by specific illnesses. It offers a comprehensive history of prescribed medications, including prescription dates. Refills can be requested directly by the user or initiated by the doctor, with a digital prescription receipt generated for easy access and reference.

The Diary feature enables users to log illness episodes, biometric data, and daily meals—providing valuable insights for both themselves and their healthcare providers. Symptom episodes can be documented in detail through a guided set of 10 to 20 questions. Biometric data, such as heart rate and respiratory metrics, can be automatically synced via smartwatch integration. Additionally, users can track their daily meals, snacks, and beverages to help monitor and manage their dietary habits.

The Calendar feature allows users to view all their upcoming events and medical appointments in one place. They can easily search for specific events or create new ones as needed. Users also have the flexibility to schedule either in-person or virtual appointments with their doctors directly through the app./p>

The Reminder feature offers peace of mind by providing a personalized daily checklist—helping users stay on top of important tasks such as taking medications, attending appointments, or getting regular exercise.